Contact Us
If you need assistance while using Mrbet at mrbetplay-ca.com, you can reach our customer support team at any time. The fastest way to contact us is via the 24/7 live chat widget available on our official website https://mrbetplay-ca.com. You may also contact us by e-mail at [email protected] for general questions, account issues, KYC verification, withdrawals, and responsible gambling or self-exclusion requests.
Our goal is to respond to all e-mail inquiries within one business day; however, response times may vary depending on query complexity and verification requirements. Live chat is available around the clock for urgent matters. Please note that Mrbet is operated by Faro Entertainment N.V., registered in Curaçao under company number 142227 and licensed under Curaçao eGaming license 1668/JAZ. Canadian players should be aware that services are provided on an offshore basis and Mrbet is not registered with any Canadian provincial regulator, including in Ontario.
If your concern relates to responsible gambling, including setting limits or requesting a cooling-off period or self-exclusion, please clearly indicate this in your message or chat. Our support team will provide you with information on available tools and will process eligible self-exclusion requests submitted to [email protected]. For complaints, you must first contact our customer support and allow us a reasonable period (normally up to 14 days) to investigate and respond before escalating to Curaçao eGaming, as described on their official complaint portal.
By submitting a message through any contact channel, you consent to Mrbet and Faro Entertainment N.V. processing your personal data (such as your name, contact details, and message content) solely for the purposes of handling your request, complying with legal and regulatory obligations, and maintaining records of customer interactions until at least 2026 or longer where required by applicable law. Do not include payment card numbers or other sensitive financial details in the message fields. Communications may be monitored or recorded for quality assurance, training, security, and dispute resolution purposes.
If your inquiry concerns payment processing, please note that certain transactions for Mrbet may be handled on behalf of Faro Entertainment N.V. by Faro Entertainment Europe Limited, registered in Cyprus under company number HE 399645, with offices at Diagorou 4, Kermia Building, 6th floor, office 601, 1097, Nicosia, Cyprus. Postal correspondence should only be sent to these corporate addresses where strictly necessary; customer support is generally provided online via live chat and e-mail. We do not currently provide telephone support numbers for Canadian players, and all official communication should occur via the channels listed on this page or on mrbetplay-ca.com.
Nothing on this contact page creates a contractual right to specific response times or outcomes. While we strive to assist you promptly and fairly, your use of Mrbet remains governed by the Terms and Conditions, Privacy Policy, and Responsible Gambling Policy available on mrbetplay-ca.com. In the event of any discrepancy between this contact information and those documents, the Terms and Conditions and related policies shall prevail to the maximum extent permitted by applicable laws in Canada and the governing jurisdiction of Curaçao.